Privacy Policy

1 Information We Collect

2 How We Process Your Information

We process your personal information for a variety of legitimate business reasons depending on how you interact with our Services:

• To deliver and facilitate delivery of services to the user: Processing account registration, platform authentication, and facilitating digital interactions.
• To respond to user inquiries/offer support: Resolving technical inquiries, support tickets, or partnership proposals.
• To fulfill and manage orders: Processing payments, invoices, refunds, and billing subscriptions.
• To protect our Services: Monitoring fraud, preventing cyber-attacks, enforcing cybersecurity safeguards, and verifying account authenticity.
• To evaluate and improve our Services: Analyzing usage trends, feature adoption, and system performance optimization.
• To comply with legal obligations: Responding to legal requests, court orders, or statutory tax requirements under Indian law.

3 Legal Bases for Processing Information

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 of India:

• Consent: When you have granted us explicit permission to use your personal information for a specific purpose.
• Performance of a Contract: When processing is necessary to fulfill our contractual obligations to you or take steps at your request prior to entering into a contract.
• Legitimate Interests: When processing is reasonably necessary to achieve our legitimate business interests (such as platform security, fraud prevention, and service quality improvements).
• Legal Obligations: When processing is mandatory to comply with statutory law, governmental investigations, tax regulations, or judicial orders.

4 Sharing Your Personal Information

We do not sell, rent, or trade your personal information. We only share information in specific situations and with necessary categories of third parties:

• Service Providers & Infrastructure Vendors: Trusted third-party contractors who perform services on our behalf (such as cloud hosting providers, WebRTC infrastructure, email service providers, and certified payment gateways).
• Legal Requirements & Business Protection: Disclosures made to comply with court orders, regulatory mandates, or to defend legal claims and protect user safety.
• Business Transfers: Information shared or transferred in connection with any merger, sale of firm assets, financing, or acquisition of all or a portion of our business.

5 Cookies & Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and local storage tokens) to access or store information. These essential technologies allow us to remember user preferences (such as dark/light display mode), maintain secure active user sessions, and gather anonymous analytics regarding site usage.

You can manage cookie settings directly in your web browser preferences; however, disabling essential cookies may impact certain functionality of our Services.

6 International Data Transfers

Our primary servers and operations are located in India. If you access our Services from outside India, please be aware that your information may be transferred to, stored, and processed in our facilities or those of our third-party service providers. We enforce strict technical and contractual safeguards to ensure your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.

7 Data Retention Policy

We will only retain your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or statutory legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or securely isolate it from further processing until deletion is possible.

8 Data Security Safeguards

We have implemented appropriate and reasonable technical and organizational security measures—including SSL/TLS data encryption in transit, hashed credential storage, restricted access controls, and firewall defenses—designed to safeguard the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or storage technology can be guaranteed to be 100% secure.

9 Children & Minors' Privacy

We do not knowingly solicit data from or market to children under 18 years of age without verifiable parental or guardian consent. For platforms in our ecosystem involving K-12 learning (such as EduvisKar Live), usage by minors is strictly conditioned upon parental authorization or institution-mediated registration. If we learn that personal information from users under 18 has been collected without verified parental consent, we will promptly deactivate the account and take reasonable measures to delete such data.

10 Your Data Privacy Rights

Depending on your jurisdiction and applicable data protection regulations, you have rights that allow you greater access to and control over your personal information:

• Right to Access & Review: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of incomplete, inaccurate, or outdated information.
• Right to Erasure: Request deletion of your personal data when it is no longer required for legitimate legal or contractual purposes.
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your data.

11 Do-Not-Track & Opt-Out Controls

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized; as such, we currently do not respond to DNT browser signals.

12 Updates to This Notice

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

13 How to Contact Us About This Notice

If you have questions or comments about this notice, or wish to review, update, or delete your personal data, you may contact our legal & compliance desk: